FAQ

ORDER & DELIVERY

Do you ship to my country?
We deliver to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Rumania, Slovakia, Slovenia, Spain, Sweden.

Is shipping free?
Free shipping applies for all countries mentioned above starting from a purchase order value of € 60. For orders below this value we charge a flat shipping rate of € 6. When do I receive my order? We are committed to dispatch the orders as soon as possible. Therefore, the goods get dispatched on the same day if you order before 10:30 am. If you are ordering after 10:30 am your order gets dispatched on the next working day.
The exact duration of the delivery depends on the address. Click here to receive applicable information for your country.

How can I track my order?
The next working day after your order has been shipped you are going to receive an e-mail containing all the details. I did not receive an order confirmation by e-mail. When the ordering process is concluded we will send you a confirmation e-mail. Please make sure that you gave us the correct e-mail address and that the e-mail is not in the spam folder. If you have further questions, please do not hesitate to contact: onlineshop@jacques-lemans.com

Where can I purchase a replacement strap?
You can purchase replacement straps directly at our Jacques Lemans partners. Here you can find an overview of our current partners.

 

PAYMENT & SECURITY

Is my payment information safe?
Yes. Your transaction- and payment data are treated under strong international banking standards.

What payment methods does Jacques Lemans accept?
You can choose between Prepayment, Immediate Transfer, Credit Card (Visa/Mastercard) or PayPal.

 

RETURN & EXCHANGE

What is your return policy?
You are allowed to return the goods within fourteen days from the delivery of the goods without stating a transaction reason. Once your order has been received and accepted, your refund will be completed by the original payment method, excluding the delivery costs. If you purchased your goods via Immediate Transfer or Prepayment, please transfer us your bank data (incl. BIC).

What is the return process?
Please attach a copy of the invoice to the package. We would be grateful if you stated the reason why you return the good. Address the package to: Jacques Lemans GmbH Retoure Onlineshop Jacques Lemans Straße 1 9300 St. Veit an der Glan AUSTRIA

Who has to carry the costs in the case of a return?
Referring to § 15 FAGG the consumer has to bear the shipping costs.

What is your exchange policy?
Jacques Lemans does not offer direct exchange. Therefore, please return the order and you are welcome to order the new piece at the Jacques Lemans Online-Shop.

How can I cancel my order?
If you want to cancel your order, please contact onlineshop@jacques-lemans.com immediately.

 

WARRANTY & REPAIR

What is covered under warranty?
A warranty of two years generally applies to the products (goods) acquired via the online shop. If despite the strictest quality controls a fault should occur that is caused by a defect or a faulty component, this guarantee entitles you within two years of the purchase date to a free repair or replacement by the same or a similar model at the manufacturer’s decision. This guarantee excludes wear and tear caused by use, the watch glass, the strap and the battery. I purchased a watch at the Jacques Lemans Online-Shop. This watch is still under warranty and does not work properly.

How can I have the watch repaired?
Please return the faulty watch to: JACQUES LEMANS GmbH Garantie – Reparatur Jacques-Lemans-Straße 1 9300 St. Veit an der Glan Austria

Who has to carry the shipment cost in case of warranty?
The customer has to pay the shipping costs.

What is the durability of a Jacques Lemans watch´s battery?
Depending on several features and usage the battery lifetime may fluctuate. Generally, the battery lasts between 2 and 3 years.

 

PRODUCT INFORMATION

Is my watch with mother-of-pearl a unique item?
Yes. Each watch with mother-of-pearl is a unique item, because mother-of-pearl is a natural stone showing a unique mosaic.

Where do I find an authorized retailer nearby?
In the shopfinder, click here.  

How much protection do Jacques Lemans sunglasses provide?
High-quality sunglasses protect your eyes against lasting harm. All sunglasses provide category 3 UV protection, which provide intense protection of your eyes. Therefore, Jacques Lemans sunglasses are not only a stylish accessory.

Is my watch waterproof?
Yes. The waterproofness of a Jacques Lemans watch is provided with an engraving on the backside. Most watches are waterproof between five and twenty ATM. How can I guarantee a long lifetime for my watch? Please have a service at an authorized retailer periodically.

Am I able to wear a stainless-steel watch when I am allergic against nickel?
Yes. Jacques Lemans watches consist of massive stainless steel and only contain slightest amounts of nickel. At this minimum quantity there is no output of nickel ion where an allergic reaction could be caused.

How do I obtain an operating instruction for my watch?
If there was no operating instruction attached, please send a request to: onlineshop@jacques-lemans.com.

Which quality features does Jacques Lemans watches have?
Jacques Lemans produces its watches, jewelry and sunglasses under highest standards with selected materials. Each watch gets controlled before it is shipped. The quality features are depending on the implementation a solidly massive stainless-steel case, 100% waterproof, hardened crystex crystal, premium quartz- or automatic movement, screwed crown and caseback, elegant and durable solid stainless steel- or leather strap and many more. Why should I subscribe to the Jacques Lemans Newsletter? By suscribing the Jacques Lemans Newsletter, you gain insight to the newest watches, trends and raffles. Additionaly at the registration you receive a discount of 10% for the next order.